Return & Refund Policy

It applies to the following cases

  • If the item has a quality/manufacturing defect : In this case the item received by you is not as per the quality standards and has certain defect which you think* is not acceptable. If you feel the product is damaged or has a genuine manufacturing/quality defect, please do photograph this as soon as you have opened the packaging. *Slight Variation in Colour/design/appearance from what you see on your computer/mobile screen wont be considered as a defect. Our products are 100% handmade in nature and it’s absolutely normal to have slight variations.
  • If the item is not which you have ordered: – 
    It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to a technical error.  An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the item needs to be exchanged –
    It is the case when item you received need any size alteration or replacement owing to change of mind. For exchange products , ship back charges  would be borne by the customer.

Suitable solutions as per conditions :

In all the conditions mentioned above, our customers are requested to contact us via e-mail at shop@kamacrafts.com or what’sapp +919649561764, within 24 hours of the receipt of your delivery.  Please mention your order number / contact details and product picture if possible.

Our customer support team will discuss with you and might ask for more details. We would request you to send the product back to us in original condition on the address mentioned on our website.

In case of exchange 

  • The product will be exchanged for same value or higher price than the original purchased product (after the difference in payment is made).
  • We do not offer any refund of the difference of amount on exchanging the product priced lower than the original purchased item.
  • Kama crafts cannot be held responsible for unavailability or errors in listing of certain merchandise of your choice for exchange with the item-s you already purchased.

In case of quality defect / wrong item delivered.

  • Refund will be initiated in 7-10 working days from receiving the product in our warehouse

International Returns / Cancellations or Refunds.

  • Currently we do not offer any order cancellations / returns/ exchange or refunds on international shipments. 
  • Once the payment has been done , the payment cannot be reversed or returned under any circumstances.
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